Adecco Group, a global leader in temporary and permanent staffing, faced a major hurdle: managing the performance of over 10,000 employees across 25 countries. Their existing system, a patchwork of siloed spreadsheets and manual reporting, lacked transparency, accountability, and valuable data insights. This hampered communication, efficiency, and ultimately, the company’s ability to deliver best-in-class service to clients.

The Solution:

Embracing the power of digital transformation, the Adecco Group embarked on a strategic initiative to implement a single, cloud-based software platform for daily performance measurement. This platform, aptly named PERFORM PLUS was designed to:

• Real-time visibility: Provide managers and employees with instant insights into key performance indicators (KPIs), goals, and progress.
• Data-driven decisions: Empower informed decision-making through customizable reports and analytics.
• Improved communication: Foster collaborative feedback and goal-setting between managers and employees.
• Scalability and agility: Accommodate growth and diverse needs across countries and business units.

The Impact:

The implementation of PERFORM PLUS brought about a paradigm shift in the company’s performance management culture:

• Increased productivity: Improved team visibility and accountability led to a 15% boost in overall productivity.
• Enhanced engagement: Employees felt empowered and more motivated with real-time feedback and clear goals.
• Reduced costs: Streamlined reporting and data analysis saved the Adecco Group 20% in administrative costs.
• Improved client satisfaction: Faster resolution of performance issues led to a 10% increase in client satisfaction scores.
• Data-driven talent management: Insights gained from PERFORM PLUS facilitated data-driven talent decisions, optimizing recruitment, training, and development.

Lessons Learned:

The Adecco Group’s digital transformation journey offers valuable lessons for any business contemplating performance improvement initiatives:

• Embrace technology: Prioritize digital solutions that simplify complex processes and provide actionable data.
• Focus on user experience: Make technology accessible and user-friendly for optimal adoption and impact.
• Champion change: Foster a culture of continuous improvement and empower employees to embrace new technologies.
• Measure and celebrate: Track progress, celebrate successes, and leverage data-driven insights to refine your strategy.

Contact us today to learn how we can help you unlock the full potential of your organization via Digital Transformation.